Service and support
Purchasing our products means opting for a continuous and trustful cooperation. Professional customer service, customer care, and efficient service, are provided as standard at Kern. This means that the Kern Group is available to its customers all over the world and around the clock, via its representatives.
Personal on-site consultancy
Consultancy takes place on site, so that an optimal and customised solution can be identified and developed.
Needs analysis
Customer needs are of the highest priority. Only thanks to the experience and knowledge gained from customers, a “tailor-made” solution can be found.
Installation
24/7 Smart Terminals are installed by the Kern team or a locally-based partner. This ensures a trouble-free installation process.
System integration
The system is controlled as standard with Kern software. If existing programs are available, easy integration is possible via interfaces.
On-site employee training
Employers are trained on site. This ensures smooth handover and a uniform level of knowledge of the chosen system.
Comprehensive support during operation
Should questions or feedback about the terminals arise, the Kern team is available at all times to provide service and support.
Reliable service programme
The combination of 24/7 customer service and service level agreement provides an optimal service.
The aim of Kern AG is continuous improvement of products and services. Here, the customer’s point of view is of paramount importance. We are always keen to receive suggestions and comments regarding our products and services.
Services from A–Z
Together with its partner companies, the Kern Group ensures that investors and customers profit maximally from 24/7 Smart Terminals. The Kern Group assists customers with installation, programming and commissioning, on through to customer service thanks to an attractive Service Level Agreement. Customers will appreciate Kern’s expertise from the very start. Kern experts are available from evaluation to installation and commissioning. They know where such terminals are needed, how they should be dimensioned and they can offer optimal solutions that win customers over with a surprisingly good price-performance ratio.
